What we collect
- Contact details: your name, email, mobile and suburb when you book a tour, start a free week, sign up, or contact us.
- Membership and billing details: handled through our membership system (GymMaster), including payment details, which we do not store ourselves.
- GRID results: your test results, attribute scores, age group and sex (used to score you against the right standard), and the training program built from them.
- Health information: only if you choose to tell us, for example injuries mentioned when booking a tour or before training. We treat this as sensitive information and only use it to keep you safe and plan your training.
- Health screening: your answers to the industry pre-exercise screening questions (the Adult Pre-Exercise Screening System). A coach reads them before any program is released.
- Injuries and pain: areas you mark on the body map, how sore they are and any notes, plus pain you mention in a message or a session note. A coach is told so your training can be changed.
- Young athletes: for anyone under 18, a parent or guardian's email. The parent confirms by clicking a link we send them, and gets a copy of every email we send the athlete. We do not create GRID accounts for children under 12.
- Website use: anonymous, cookie-free visit statistics (Cloudflare Web Analytics). They do not identify you.
Why we collect it
- To respond to enquiries and book tours.
- To provide memberships, coaching, testing, programs and events such as GR Games.
- To show verified GRID scores and badges on leaderboards, where you have agreed to take part.
- To send you service messages, and occasional news if you have agreed. You can opt out at any time using the link in any email.
- To meet our legal obligations, including child safety requirements.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run GameReady, and only as needed:
- GymMaster (memberships, bookings and billing).
- Cloudflare (website hosting, security, and the database GRID runs on).
- Resend (sending your results, program and account emails).
- Stripe (card payments for programs; we never see or store your card details).
- Anthropic (the AI that drafts replies in the in-app coach chat). It sees the message you send and your training context. Injury and health details are only included if you turn that on in your privacy settings. A GameReady coach can see every conversation.
- Google (website content we publish and the reviews shown on our site; no member data).
The physiotherapists, exercise physiologists, massage therapists and nutritionists in our building are independent businesses. If you book with them, they collect and manage your information under their own privacy policies.
Some of our service providers store data outside Australia, for example in the United States. We choose providers with strong security practices and take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.
Leaderboards
Verified GRID scores can appear on leaderboards with your first name, last initial, division and score. You choose in your privacy settings whether your profile is public. Athletes under 18 never appear on leaderboards, in the "training right now" strip, in search, or on public profiles. Online self-scores are private and never shown publicly.
Keeping it safe
We store information with reputable providers and limit staff access to what each role needs: a coach sees only the athletes assigned to them. Every time a staff member opens a record, changes something or downloads a list, it is recorded in a log they cannot change. Backups are taken every night, kept off-site, and never contain passwords.
How long we keep it
- Your profile, scores and training: while your account is active. Accounts unused for two years are deleted, with emails at 21 and 23 months first. Test results are kept with nothing that identifies you, so our standards keep improving.
- Messages, injury and health notes: deleted with your account.
- Bookings, enquiries and the waitlist: 12 months.
- Payment records: held by Stripe for as long as tax law requires.
- Backups: 30 days nightly, 12 weeks weekly. Deleted information disappears from backups as they expire.
Your choices
- Download everything we hold about you, any time, from Settings in the app.
- Delete your account from Settings in the app. We email you to check it was you; seven days after you confirm, everything is erased.
- Ask us to see or correct the personal information we hold about you.
- Unsubscribe from marketing emails at any time.
Email info@joingameready.com and we will respond within 30 days.
Complaints
If you have a concern about how we have handled your information, email info@joingameready.com with "Privacy" in the subject line and we will work with you to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact
The GameReady Team · info@joingameready.com · 0421 933 742 · 26 Stirling Street, Thebarton SA 5031